Travel Insurance

All undergraduates (UGs), Postgraduates (PGPs & PGRs) & Non-Graduating (NGs) students on official global programmes approved by Singapore Management University (SMU). 

IMPORTANT:

• Student trips that are not sanctioned / not approved by the University OR undertaken purely for personal / leisure purposes i.e. vacation, are NOT covered under the SMU student travel insurance. Student on these personal trips are strongly encouraged to purchase their own personal travel insurance.
• Cessation of the student insurance coverage is based on a student's graduation date*.
  *The day the Dean clears the graduation list is the official graduation date. Please note that the graduation date is NOT the same as commencement date.
• The SMU Student Travel Insurance is not applicable to the Industry Graduate Diploma Programme (IGD). 

NOTE:

• Students of the Singapore Universities Student Exchange Programme (SUSEP) will be covered under their home university.
• Students of the SMU-SUTD Dual Degree Programme will be covered under SUTD.
• Students of the Industry Graduate Diploma Programmes (IGD) are not covered under the SMU Student Insurance Plans.
• Local refers to Singaporeans or Singapore Permanent Residents.
• All full time SMU matriculated undergraduates, postgraduates and non-graduating students will need to subscribe to the university medical and travel insurance schemes. These are compulsory schemes with no opt-out option. Paid premiums are non-refundable.

• Covers travel-related incidents, e.g. medical expenses, travel delays/postponements, damage/loss of personal belongings etc. subject to limits, terms and conditions of the policy.
• Covers up to 365 days for the SMU-approved global programme inclusive of personal deviation immediately before, during and/or immediately after the approved global programme. Personal deviation applies up to a maximum total of 60 days. Personal deviation taken within the official period of the SMU-approved global programme does not count towards the cumulative 60 days.

Related Links

• Student Travel Insurance Product Summary & Schedule of Benefits
• Student Travel Insurance Policy Wording
• Student Travel Insurance FAQs

The Benefits You App (BYA) is a collaboration with Mercer Marsh Benefits (MMB), SMU's insurance broker, for an easier and more convenient way for students to manage their insurance claims, health and wellbeing - anytime, anywhere.

Students are highly encouraged to download and enrol onto BYA for access to the student medical insurance benefits or to submit medical insurance claims, if any.

Features of the Benefits You App (BYA) to meet your medical insurance needs:

• Access your medical insurance benefits
• Submit and track your travel insurance claims
• Get the latest news and tips on health, mindfulness and wellbeing
• Use built-in tools to track appointments, manage medications and more

Follow the steps below to download and enrol onto BYA:

• Download the Benefits You App (BYA) from the App Store or Google Play.
• Register as a user using your full name, SMU email address and company code: SMUSG2539.

For more information and assistance on the set-up of BYA, refer to the BYA Guide.

For app issues or technical support, contact the MMB Team at benefitsyouasia@mercermarshbenefits.com

NOTE:

• Access to the Benefits You App (BYA) will be withdrawn once you cease to be a student of SMU, to safeguard and protect the privacy of your personal information.
• If you have any pending insurance claims, please contact Mercer Marsh Benefits Customer Service Consultant via:
  Telephone: +65 6797 9613 (Enter Client ID: 2539)
  Monday to Friday (excluding public holidays)
  8:30am to 5:30pm
  Email: eh&b@mercermarshbenefits.com 

Claims must be submitted together with the relevant supporting documents via the Chubb Claims e-portal in the Benefits You App (BYA). All claims will be reviewed by the insurer and subjected to the policy limits, terms and conditions.

Follow the steps below to submit your claims via BYA:

1. Access BYA > Benefits > Travel
2. Under Chubb Insurance - Submit Travel Insurance Claims, select the 'Website' button
3. At the log-in page, scroll down to the 'Business/Group Policies' section
4. Select the 'click here' button
5. Key in the policy number: 52325208
6. Select policy type: Travel
7. Proceed to file your claim and submit the required supporting documents

IMPORTANT:

• Claims must be submitted within thirty (30) days of the occurrence of any event/incident.
• Claimant must use their full name as per NRIC/FIN/Passport No. and SMU email in their claims submission and correspondence. 

Documents / information required for claims submission:

• Policy No: 52325208
• Name of Policyholder: Singapore Management University
• Claimant's personal details and contact information
• Scanned / softcopies of supporting documents (where applicable) including, but not limited to:
  • Hospital bill
  • Medical receipt
  • Medical report
  • Medical certificate
  • In-patient discharge summary
  • Incident report
  • Police report
  • Referral letter
• Proof of authorised trip, including but not limited to;
  • Letter of Approval from SMU
  • Email/Notice of confirmation from SMU
• Claimant's bank account information (for reimbursement of approved claims)

Request for the Certificate of Insurance (COI) from Chubb at sgtravelcoi@chubb.com, using your SMU email address, by providing the following details.

• Policy No.: 52325208
• Name of Policyholder: Singapore Management University
• Name of Traveller (as per passport)
• Passport No.
• Destination (City & Country)
• Period of Trip (Departure date from & Arrival date back to Singapore)

NOTE:

• COI will require 3 to 5 working days for issuance, from the date of request.
• It is essential for the COI to reflect the entire duration of travel, i.e. the actual start and end dates of travel.

• Contact the 24-hour International SOS (ISOS) Singapore Assistance Centre: +65 6338 7800 or;
• Use the Call Button via the ISOS Assistance Mobile App
  (Caller will be connected to the assistance centre closest to the location of the caller)