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In the latest Customer Satisfaction Index of Singapore (CSISG) for the education sector released earlier this month, the three public universities – SMU, NUS and NTU – saw improved satisfaction levels of their “customers” – the fee-paying students.

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BOOSTING PRODUCTIVITY TO DELIVER GREAT SERVICE

At the Institute of Service Excellence at SMU (ISES) Industry Forum on service and productivity held earlier this month, Zalora Regional Managing Director Mr Harry Markl, one of the speakers at the event, said: “In seeking to please customers, businesses often focus their attention on front-line staff and physical touchpoints”, but “often overlooked” service productivity.

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A FLIGHT PLAN FOR KEEPING CUSTOMERS HAPPY

Social media has helped budget airlines like Tiger Airways reach out to customers. Tiger has responded to concerns and questions when customers leave feedback on its Facebook page.

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IMPROVED TRAIN SERVICES GET THUMBS UP

Commuters are happier with trains but not public buses, according to the latest Customer Satisfaction Index of Singapore released yesterday.

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FLYING IS FUN, BUSES ARE ANOTHER STORY

According to the latest Customer Satisfaction Index of Singapore (CSISG), commuters are as dissatisfied with public transport as they were a year ago, even though MRT passengers now think more highly of the service quality provided by the train operators.

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CUSTOMER SATISFACTION INDEX FOR TRANSPORT AND LOGISTICS REBOUNDED TO HIGHEST LEVEL IN 7 YEARS

According to the latest results from the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence at SMU, the satisfaction for the logistics and transport sector rebounded to a seven-year high this year.

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POSTMAN DELIVERS POORER CUSTOMER SATISFACTION

According to the latest results from the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence at SMU (ISES), local residents appeared less satisfied with postal services compared to a year ago.

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RISE IN SECOND QUARTER'S CUSTOMER SATISFACTION INDEX

The Customer Satisfaction Index of Singapore for the transport and logistics sector rose to 72.7 out of 100 points in the second quarter – a 6.4 per cent year-on-year improvement.

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CHANGI AIRPORT’S CUSTOMER SATISFACTION INDEX GETS RECORD SCORE IN SEVEN YEARS

Changi Airport is ranking well in terms of customer satisfaction. In the latest index by the Institute of Service Excellence at SMU (ISES), the airport has scored 85.5 out of 100. This the highest score in seven years since the index was launched.

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CUSTOMER SATISFACTION IMPROVES IN TRANSPORT AND LOGISTICS, EDUCATION SECTORS

According to the Customer Satisfaction Index of Singapore (CSISG) compiled by the Institute of Service Excellence at SMU (ISES), customer satisfaction for the transport and logistics as well as public and private education sectors have improved.

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CUSTOMER SATISFACTION RESULTS

The Institute of Service Excellence at SMU (ISES) has completed its second quarterly survey for its consumer service index and the transport and logistics sectors have seen significant developments.

Press

SERVING UP MORE THAN JUST GROCERIES

According to the latest Customer Satisfaction Index of Singapore (CSISG) for the retail sector released earlier this month, satisfaction levels in service quality for supermarkets had exceeded that of product quality for the first time in the index’s seven-year history.

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MANAGING TELCO CUSTOMER LOYALTY

According to the Customer Satisfaction Index of Singapore (CSISG) survey conducted by the Institute of Service Excellence (ISES) at SMU in the first quarter this year, customer satisfaction with the info-communications sector was at an all-time high, rising 2.6 per cent to achieve a score of 67.7 points.

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CUSTOMERS HAPPIER WITH SERVICE IN STORES

The annual index compiled by the Institute of Service Excellence at SMU (ISES) showed that the retail sector notched up 72.2 points on the Customer Satisfaction Index, higher than last year's 67.2 and surpassing the scores it has had in previous years.

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SUPERSIZING CUSTOMER SATISFACTION

Supermarkets’ service quality had shot up more steeply to match product quality's rating, driving the sector's Customer Satisfaction Index of Singapore (CSISG) score to an all-time high of 70, out of a possible 100.

Press

FINDING OUT HOW SMES SCORE

Since 2007, the Institute of Service Excellence at SMU (ISES) has been polling customers of companies from the services sectors to find out how satisfied they are with the level of service delivered.

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A TOTAL SHOPPING EXPERIENCE

The furniture segment's score on the annual Customer Satisfaction Index of Singapore (CSISG) surged 7.2 points to a record high of 74.9, beating the wider retail sector's score of 72.2.

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COMPLAINTS ABOUT SERVICE CAN BE POSITIVE

A recent poll conducted for the Go the Extra Mile for Service (GEMS) Up Movement showed that locals felt the performance of service staff here was below their expectations, a contrast compared to the views of tourists.

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DFS GALLERIA SINGAPORE HEADS CUSTOMER SATISFACTION INDEX

DFS Galleria Singapore, one of the 14 downtown Gallerias by DFS Group worldwide, had topped the Customer Satisfaction Index of Singapore’s (CSISG) Departmental Stores sub-sector for the fourth year running, with a score of 79.8.

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SERVICE STAFF NOT GOING BEYOND CALL OF DUTY: SURVEY

Survey findings by market research group Taylor Nelson Sofres showed that most service staff in Singapore did enough to make customers' service experience acceptable, but they did not go beyond the call of duty.