Compiled by the Institute of Service Excellence at SMU, the CSISG is designed as an objective barometer of service competitiveness across countries, industry sectors, sub-sectors and companies. All survey results were derived from face-to-face interviews with DFS Galleria Singapore customers at their residences, conducted between January and April 2013.
The Moodie Report
Link:
http://smu.edu.sg/sites/default/files/smu/news_room/smu_in_the_news/2013/sources...