This is the first time China is adopting a comprehensive customer service satisfaction measurement index, in a bid to take a scientific approach towards measuring the standards in the service industry and service economies, which will be used as a reference as it develops policies for its service sector.
CBN (Shanghai)
Link:
http://smu.edu.sg/sites/default/files/smu/news_room/smu_in_the_news/2013/sources...