Even as they gear up for the year-end ringing of tills, restaurants, cafes and bars, hotels and tourist attractions have another reason to cheer - happier customers.
Both the food & beverage and tourism sectors notched up record scores on the latest Customer Satisfaction Index of Singapore (CSISG) - the highest satisfaction levels each of the sectors has produced since the index was first compiled in 2007.
But if this doesn't gel with the average Singaporean's experience, that would be because this year's improvement was powered almost entirely by a surge in the satisfaction reported by tourists.
Visitors gave the tourism sector a score of 80.1, a 10 per cent jump from 2012's 72.6. Local residents scored the sector a better 71.5, but this was a mere 2 per cent rise from 2012's 70.2.
Link:
https://www.smu.edu.sg/sites/default/files/smu/news_room/smu_in_the_news/2013/bt...