Patients perceived that they were getting lower value for the healthcare they had paid for, across all five types of healthcare providers included in the study. This was exacerbated by the fact that value had become a more important driver of patient satisfaction in 2013 than it had been in 2012. In other words, any change in a patient's perception of the quality they experienced for the price they paid had a larger impact on their satisfaction levels.
Link:
http://www.businesstimes.com.sg/premium/focus/roles-value-expectations-and-quali...