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PATIENTS HAPPIER WITH SERVICE AT MOST RESTRUCTURED HOSPITALS

he Customer Satisfaction Index of Singapore 2012 (CSISG) noted that nearly all restructured hospitals made significant improvements in delivering customer satisfaction; the exception was the National University Hospital of Singapore (NUHS), which led in 2011 but fell to sixth place last year.

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FOREIGN BANKS BACK AT THE TOP FOR SERVICE

Since 2007, when the Customer Satisfaction Index of Singapore was first launched, qualifying full banks (QFBs) such as Citibank and HSBC typically performed better than DBS, OCBC and UOB.

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THE TOTAL PATIENT EXPERIENCE COUNTS

Patient satisfaction at restructured hospitals and polyclinics extend beyond medical care to administrative convenience.

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THE IMPORTANCE OF GOOD SERVICE

Director of the Institute of Service Excellence at SMU, Ms Caroline Lim shared the key results of the recent Customer Satisfaction Index of Singapore.

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MORE CUSTOMER SATISFACTION AT POLYCLINICS

Polyclinics have been quietly transforming from the inside out - by getting their staff to learn how to care for patients better.

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SERVICE SATISFACTION IN HEALTHCARE SECTOR IMPROVES

Patients here are feeling more “satisfied” with service in the healthcare sector, with the sector recording the largest improvement in the latest Customer Satisfaction Index of Singapore (CSISG).

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CUSTOMER SATISFACTION INDEX RISES FOR SECOND YEAR

Customer satisfaction index rises for second year.

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ALEXANDRA HOSPITAL TAKES TOP SPOT FOR CONSUMER SATISFACTION

Alexandra Hospital has taken top spot for consumer satisfaction in the healthcare sector for restructured hospitals.

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SINGAPORE: SINGAPORE’S CUSTOMER SATISFACTION INDEX HITS NEW HIGH

Business News - The customers in Singapore are generally more satisfied with the level of service they received in 2012, according to the latest reading of an index released Tuesday.

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CUSTOMER SATISFACTION INDEX HITS HIGHEST LEVEL SINCE LAUNCH

Banks and insurance providers raised their customers' satisfaction levels last year, driving the national customer satisfaction index of Singapore (CSISG) to its highest level since its launch in 2007.

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SINGAPORE’S CUSTOMER SATISFACTION IMPROVES IN 2012 TO HIT NEW HIGH

Improvement in the national customer satisfaction index comes on the back of record gains in the Finance & Insurance and Healthcare sectors measured in Q4.

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RISE IN SINGAPORE CUSTOMER SATISFACTION INDEX

Customers in Singapore have grown more satisfied over the past year, the latest consumer index results showed on Tuesday.

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CUSTOMER SATISFACTION INDEX HITS NEW HIGH

Customers are more satisfied with the level of service they received in 2012, with the Customer Satisfaction Index of Singapore (CSISG) hitting a new high.

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SELF-SERVICE INCREASINGLY COMMON

On the trend of retailers rolling out self-service concepts, Academic Director of the Institute of Service Excellence at SMU (ISES) and Assistant Professor of Marketing (Practice) Marcus Lee said that retailers should not neglect their customers’ shopping experience.

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PEOPLE MATTER MORE THAN TRAYS

Citing the latest Customer Satisfaction Index released by the [Institute of Service Excellence at] SMU, Mr Richard Hartung, a consultant living in Singapore wrote that tourists are "considerably less satisfied" with the service when dining, in restaurants.

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UNHAPPY ABOUT SERVICE, BUT THEY WON’T SAY A WORD

Findings by the Institute of Service Excellence at SMU (ISES) revealed that the number of people who actually lodged complaints about poor service at food and beverage (F&B) outlets was smaller than the number of people who indicated that they had reasons to do so.

Press

SMU SIGNS MOU WITH FRENCH BUSINESS SCHOOL

SMU signed a memorandum of understanding with France’s ESSEC Business School on Monday to strengthen the partnership between the Institute of Service Excellence at SMU (ISES) and the Institute for Strategic Innovation and Services (ISIS) in education and research information exchanges.

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GOOD, BUT NOT QUITE GOOD ENOUGH?

Findings from the Customer Satisfaction Index released by the Institute of Service Excellence at SMU (ISES) two weeks ago showed that visitors were less satisfied with the service in the tourism sector in Singapore this year, compared with previous years.

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SMU AND ESSEC BUSINESS SCHOOL INK MEMORANDUM OF UNDERSTANDING TO COLLABORATE IN SERVICE EXCELLENCE

The Institute of Service Excellence at Singapore Management University (ISES) and the Institute for Strategic Innovation and Services, ESSEC Business School (ISIS) today signed a Memorandum of Understanding (MoU).

Press

STRIVING FOR CUSTOMER HAPPINESS

Institute of Service Excellence @ SMU (ISES) Director Caroline Lim commented on the reasons behind the fall of tourist satisfaction levels as measured on the Customer Satisfaction Index of Singapore (CSISG).