As Singapore continues to build up its reputation as a premier destination for travellers, the expectations of tourists appear to have risen in tandem. And this may mean the tourism sector needs to work harder. Hotels TODAY spoke to agreed that benchmarks set for the hospitality industry have led to increasingly-higher expectations of service standards.
Link:
https://dl.dropbox.com/u/54342112/daily%20alerts%2020121204/TODAY_20121204_1.pdf...