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Postal and courier service companies such as DHL, FedEx, SingPost and UPS have succeeded in scoring more brownie points with customers over the past year, according to the Customer Satisfaction Index of Singapore (CSISG).

Press

UNIVERSITY STUDENTS LESS SATISFIED WITH STAFF

University students in Singapore now hold a dimmer view of administrative and teaching staff than they did a year ago and are thus less satisfied.

Press

A FINE CAN NEVER MAKE UP FOR COMMUTERS' INCONVENIENCE: JOSEPHINE TEO

After a recent survey by the Institute of Service Excellence at SMU showed that Singaporeans were less satisfied with the public transport service than before.

Press

S'POREANS LESS SATISFIED WITH PUBLIC TRANSPORT SERVICE: CSISG SURVEY

Singaporeans are less satisfied with the public transport service compared to a year ago, according to the latest results from the 2012 second quarter Customer Satisfaction Index of Singapore (CSISG).

Press

PUBLIC SATISFACTION WITH TRAINS AT ALL-TIME LOW

Public satisfaction with trains at all-time low.

Press

COMMUTERS INTOLERANT OF SMRT, SBS SERVICES: POLL

Commuters made their unhappiness with Singapore's public transport operators clear in the latest round of surveys conducted by the Institute of Service Excellence at SMU (ISES).

Press

FEWER SATISFIED WITH PUBLIC TRANSPORT: SURVEY

The quarterly consumer satisfaction index published by the SMU Institute of Service Excellence (ISES) found that commuters’ satisfaction with the MRT system dropped by 6 points, buses fell 4.8 points and taxis fell 2.4 points.

Press

ISES RESEARCH SHOWS THAT THE PUBLIC IS LESS SATISFIED WITH TRANSPORT AND LOGISTICS SERVICES

The disparity between the public’s expectations of public of transport services and the perceived level of service that is being provided by service providers has become greater.

Press

PASSION AND SINCERITY THE KEY TO SERVICE EXCELLENCE

Two service staff show how dedication to their profession helped them move up the corporate ladder.

Press

CHANGI AIRPORT SINGAPORE: SERVICE GOES UP ANOTHER NOTCH AT CHANGI AIRPORT

Service at Changi Airport is set to be further enhanced with the introduction of the Changi Experience Agents (CEAs) initiative.

Press

DBS IMPLEMENTS INTERACTION ANALYTICS TO ENHANCE CUSTOMER EXPERIENCE

DBS Bank today announced that DBS has successfully rolled out interaction analytics at its Singapore-based customer centre.

Press

ASK THE SMU PROF

What can businesses do to increase the satisfaction of their customers?

Press

CUSTOMER SATISFACTION FOR RETAIL SECTOR DOWN 2.1%: STUDY

A nationwide survey on customer satisfaction in the retail and info-communications sector has shown a drop in the satisfaction levels within the motor-vehicles sub-sector, while that in the infocomm sector has improved.

Press

SERVICE AND GRACIOUSNESS

Assistant Professor Marcus Lee and Ms Caroline Lim chat with a live audience on the service standards in Singapore and whether our people are world-class in terms of graciousness.