The level of customer satisfaction towards transport and logistics is the lowest in six years. This is according to the quarterly consumer satisfaction index announced by the SMU Institute of Service Excellence (ISES) on Wednesday. The report also included the satisfaction index for the education sector. The survey, which included public-funded universities, polytechnics and ITE, reported a satisfaction index of 67.5, a 2.8 point drop compared to the same period last year.
Link:
https://dl.dropbox.com/u/54342112/daily%20alerts%2020120910/LHZB_20120905_1.pdf