This, he said, is why the overall service experience tends to be better in such restaurants. Mr Megel, who delivered a keynote speech at the forum and was a speaker at a panel discussion, noted more such “freestanding” restaurants have been established in Singapore in recent times.
Link:
https://www.smu.edu.sg/sites/default/files/smu/news_room/smu_in_the_news/2013/so...