Both the SingHealth and National Healthcare Group Polyclinics groups said that they have implemented measures to make visiting doctors a breeze. These include providing queue information via the website, and encouraging patients to make appointments online or through the call centre. Both groups also set up self-service kiosks to help patients save more time, as well as upgraded their facilities to make them more elder-friendly. They also regularly send their staff for training to equip them with better skills and knowledge.
Link:
https://www.smu.edu.sg/sites/default/files/smu/news_room/smu_in_the_news/2015/ap...