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SMU Certificate in IT Infrastructure & Operations Management (IBF Level 1)

Emergence of non-bank service providers is disrupting the business models of incumbent banks. Banks have responded by embarking on initiatives to digitize the banking infrastructure, distribution channels and services.

To be future ready, professionals in Technology & Operations (T&O) need to be multi-disciplinary and possess the ability to combine strong domain knowledge in products, processes and business development, with the functional skills in technology.

Benchmarked to industry best practices under the Institute of Banking and Finance (IBF) Standards for T&O, the SMU Certificate in IT Infrastructure & Operations Management (IBF Level 1) provides an understanding  of data centre infrastructure facilities, servers, network and infrastructure administration including how to perform IT service management to resolve client technical issues.


Programme Length

2 Days
Weekday 09:00 - 17:00

Areas of Study
  • Maintain financial institutions’ data center operations using related principles on data center facilities & infrastructure components
  • Relate concepts & controls for servers & network to ensure network redundancy and data confidentiality for financial institutions
  • Apply IT service management concepts to identify, troubleshoot and resolve client technical issues
Schedule 6 & 7 Jun 2018

Introduction to Data Centre Operations

  • Basic concepts & key functions
  • Main infrastructure architecture – DMZ & DR
  • Typical sites & infrastructure components
  • Design concepts & key measurements
  • Technology risk management & implications of outsourcing for financial institutions (FIs)
  • Continuous changes in data center facilities

Network, Server & Infrastructure Administration

  • Setting network baseline standards
  • Functions of network infrastructure components (Firewall, proxy,  load balancer, DNS, etc.)
  • Network virtualization, access & interfaces
  • Consideration for selection of server solutions
  • Key components of system administration
  • Use of cloud architecture & implications on design & operations
  • Common platforms & OS used in FIs
  • Network-related controls relevant to FIs

Network, Server & Infrastructure Administration

  • Common desktop management tasks
  • Installation, configuration & upgrading server & network devices
  • Managing IT traffic & impact on business
  • Identification of thresholds, Quality of Service (QoS) & tools for monitoring
  • Server & network maintenance activities

IT Infrastructure Support

  • Concepts & processes – event/incident/ problem/access management
  • IT service functions & supporting structure
  • Support issues & resolutions & good practices
  • Service level management process
  • Service transition concepts & processes
  • Change Management Process
  • Service asset & configuration item management process
  • Release & deployment management process

S$1,500 (excl. GST)

Net fee payable upfront for eligible self-sponsored applicants:

Singaporeans and PRs
S$450 (excl. GST)

Singaporeans aged 40 years and above
S$150 (excl. GST)

Terms & conditions apply

Who Should Attend
  • New hires, entry level professionals in financial services with less than 3 years of experience in T&O
  • Professionals who work for service providers that support IT projects and services

Last updated on 4 Jan 2018.



SMU Academy - Financial Services
Singapore Management University

Phone: +65 6828 0563
Fax:+65 6828 0429