Institute of Service Excellence @ SMU

Singapore Management University
Administration Building
81 Victoria Street
Singapore 188065
Te1: +65 6828 0111
ise@smu.edu.sg
https://ises.smu.edu.sg/


Neeta Lachmandas
Executive Director
Email: neetal@smu.edu.sg
Tel: 6828 0645

Research & Consulting

Chen Yong Chang
Research & Consulting Head
Email: ycchen@smu.edu.sg
Tel: 6808 5223

Ling Pei Jia
Research & Consulting Senior Manager
Email: pjling@smu.edu.sg
Tel: 6828 1924

Cheng Ying Ming
Research & Consulting Assistant Manager
Email: ymcheng@smu.edu.sg
Tel: 6828 1935

Bertram Goh
Research & Consulting Assistant Manager
Email: bertramgoh@smu.edu.sg
Tel: 6828 0564

Ying Liuping
Research & Consulting Assistant Manager
Email: lpying@smu.edu.sg
Tel: 6808 5254

Partnerships & Programme Development

Serene Ashley Chen
Assistant Director, Partnerships & Programme Development
Email: serenechen@smu.edu.sg
Tel: 6808 5103

Celestine Ang Hin Yan
Senior Manager, Partnerships & Programme Development
Email: celestineang@smu.edu.sg
Tel: 6828 1935

Tim Zhuang Yi Ting
Senior Manager, Partnerships & Programme Development
Email: timzhuang@smu.edu.sg
Tel: 6808 5258

Karen Chew Shilin
Manager, Partnerships & Programme Development
Email: karenchew@smu.edu.sg
Tel: 6828 1953

Kamini Lam
Manager, Partnerships & Programme Development
Email: kaminirl@smu.edu.sg
Tel: 6828 9571

Administration

Evelyn Cheok
Senior Assistant Manager
Email: evelyncheok@smu.edu.sg
Tel: 6808 5220