Institute of Service Excellence @ SMU

Singapore Management University
Administration Building
81 Victoria Street
Singapore 188065
Te1: +65 6828 0111
ise@smu.edu.sg
https://ises.smu.edu.sg/


Neeta Lachmandas
Director
Email: neetal@smu.edu.sg
Tel: 6828 0645

Research & Consulting

Chen Yong Chang
Head, Research & Consulting
Email: ycchen@smu.edu.sg
Tel: 6808 5223

Ling Pei Jia
Senior Manager, Research & Consulting
Email: pjling@smu.edu.sg
Tel: 6828 1924

Muhammad Amir Bin Abdullah
Senior Manager, Research & Consulting
Email: mamira@smu.edu.sg
Tel: 6828 0809

Cheng Ying Ming
Senior Associate, Research & Analytics
Email: ymcheng@smu.edu.sg
Tel: 6828 1935

Bertram Goh
Assistant Manager, Research & Consulting
Email: bertramgoh@smu.edu.sg
Tel: 6828 0564

Programmes Development & Events

Celestine Ang Hin Yan
Senior Programme Manager
Email: celestineang@smu.edu.sg
Tel: 6828 1935

Karen Chew Shilin
Manager, Marketing & Engagement
Email: karenchew@smu.edu.sg
Tel: 6828 1953

Client Engagement & Partnerships

Serene Ashley Chen
Assistant Director
Email: serenechen@smu.edu.sg
Tel: 6808 5103

Tim Zhuang Yi Ting
Senior Manager, Marketing & Research
Email: timzhuang@smu.edu.sg
Tel: 6808 5258

Kamini Lam
Manager
Email: kaminirl@smu.edu.sg
Tel: 6828 9571

Administration

Evelyn Cheok
Senior Assistant Manager
Email: evelyncheok@smu.edu.sg
Tel: 6808 5220