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[April 2008]
- The car you drive
In this segment of Brand Guru Series, Mr Jorg Dietzel, adjunct faculty at the Lee Kong Chian School of Business, chats with Audi's Reinhold Carl and investigates the thought processes that are involved in luxury car-buying.
Arena Singapore
- Against the Grain
Distinguished ophthalmologist Arthur Lim presented a collection of 22 artworks at the Singapore Management University in February this year.
Singapore Tatler
- Going Global
SMU's Initiatives for Social Enterprises club launched the Singapore Chapter of Students for the Advancement of Global Entrepreneurship earlier this year.
SALT
[29 April 2008]
- UOB staff skill programme
When senior UOB bank officer Ms Saida Ali found out about the Advanced Diploma in Private Banking offered by UOB and SMU, she did not hesitate to pursue it.
Berita Harian
[28 April 2008]
- The 3Gs for next-generation business leaders
Associate Professor Annie Koh said SMU's interaction with local entrepreneurs has opened a doorway to a wealth of local case studies that SMU can build on and use as teaching material for other courses, instead of relying on cases developed by foreign universities, based on relatively unfamiliar companies.
The Edge
[27 April 2008]
[26 April 2008]
- SMU students return from Mid-East trip
36 SMU undergraduates are nearing the end of a nine-day study trip to Bahrain and the United Arab Emirates to increase the awareness of the Middle East.
The Business Times
[25 April 2008]
[24 April 2008]
- To resign or not, that's the question S'poreans are asking
Law academic Eugene Tan [SMU] did not think there was a public clamour for Mr Wong's [DPM Wong Kan Seng] resignation. In his view, the ‘general unease and discomfort' among the public stemmed more from a fear that there could be ‘severe systemic weaknesses'.
The Straits Times
- Dollars and Sense
Balancing artistic integrity and commercialization in theatre may sound like a tall order, but the artistic directors of three established theatre companies here say they have found their own ways to do this. The three – Ivan Heng, Gaurav Kripalani and Ong Keng Seng – were taking part in a forum at the SMU on Tuesday night.
The Straits Times, Life!
- Service and Graciousness
Assistant Professor Marcus Lee and Ms Caroline Lim chat with a live audience on the service standards in Singapore and whether our people are world-class in terms of graciousness.
938LIVE
[23 April 2008]
- SMU students to the rescue of a café in China
A group of 15 SMU undergraduates will be heading to Dali in China from this Friday till May 13 to help salvage the business of a Western café called Sweet Tooth Café.
Lianhe Zaobao
- DeNoma leaving Stanchart for 'new adventures'
SMU board member Michael DeNoma is leaving Standard Chartered as executive director for new adventures. Through his work at the bank he has transformed its consumer banking business.
The Business Times
[22 April 2008]
- Staff diversity gives services companies competitive edge
The conference on staff diversity followed a two day Career Comeback programme held last Thursday and Friday. The programme, which was organised jointly with the SMU, was part of UBS' efforts to help re-equip people with skills that would allow them to re-enter the workforce.
The Straits Times
- Theatre directors speak at SMU
Theatre directors Ivan Heng, Gaurav Kripalani and Ong Keng Sen will speak at the Lien Fung's Colloquium on Artistic Integrity vs Commercialisation this evening at 6 pm at SMU Conference Hall 1. Visit here for details.
Lianhe Zaobao
[21 April 2008]
- Unhappy with service? For most, it's 'talk only, no action'
Dr Marcus Lee, academic director of the Institute of Service Excellence at the Singapore Management University, which released the study [Customer Satisfaction Index for Singapore] said: “I think Singaporeans do like to complain – but not to companies, just among themselves.”
The Straits Times
- Artistic Integrity vs Commercialisation
Theatre directors Ivan Heng, Gaurav Kripalani and Ong Keng Sen will speak at the Lien Fung's Colloquium on Artistic Integrity vs Commercialisation tomorrow evening at SMU Conference Hall 1. Visit here for details.
my paper
[19 April 2008]
- This father of three wants a career comeback, too
Lee Heok Sng stopped working for two years to spend time with his family. In preparation to re-enter the workforce he participated in the career comeback programme jointly organised by SMU and UBS.
TODAY
- Be a mum and have a career
With 23 years experience in the banking sector prior to a career break, Clara Low was nervous about returning to the workforce. She shared her experience at the UBS Career Comeback programme at SMU on Friday.
TODAY
[18 April 2008]
- More pay may not make you happier
Other than higher salaries, employers should also consider employees' long-term aspirations and look to improve relationships in the workplace, SMU professor David Chan said at the New Science of Happiness and Well-Being conference yesterday.
TODAY
- Satisfaction index: Only 10% in survey were tourists
Caroline Lim, Director at the Institute of Service Excellence @ SMU clarified that the 10% tourist respondents would not have boosted the 2007 Customer Satisfaction Index score and that these tourists had given ratings for a diverse cross-section of hotels.
my paper
[17 April 2008]
- Rare commodities
Associate Professor Annie Koh does not rule out the possibility of a futures contract for rice if demand for this soft commodity continues to grow.
Channel NewsAsia
- Olympic torch protests
Assistant Professor Tobias Rettig commented on the Olympic torch protests. .
Channel 8, Focus
[16 April 2008]
- Admissions process: What you need to know
Admissions interviews are compulsory for all prospective students to SMU. Director of Undergraduate Admissions Alan Goh says the purpose is to assess their comprehension and critical analysis and ability to think on their feet.
Lianhe Zaobao, zbNOW, PopCorn
[15 April 2008]
- US-Korea Free Trade Agreement
Assistant Professor Terence Fan comments on the US-Korea Free Trade Agreement in the light of South Korean President Lee Myung-bak's visit to the US.
BBC
[14 April 2008]
-
Skolkovo: a new Russian business school for a new generation of entrepreneurs
The Moscow School of Management, Skolkovo, wants to be the training ground for entrepreneurial leaders of fast-growing economiesand they want to attract people who are entrepreneurial and show leadership skills. There will be some overlap with Harvard, INSEAD and even SMU, although the profile will be narrower.
The Edge
[12 April 2008]
- Lessons from the first 10
In a speech to mark the launch of the National Library Board's book, Singapore: The First 10 Years of Independence, last week, Mr Ho Kwon Ping, chairman of the SMU Board and Mediacorp, touched on the issue of leadership.
TODAY
- When neutrality is a plus
“We have over the years developed a rigorous blue-chip reputation for being steadfast to a principled approach in resolving bilateral and multilateral disputes ..." Mr Eugene Tan, assistant professor of law at SMU told Weekend TODAY.
TODAY
[11 April 2008]
- Why sales staff treat tourists better
Writer says that like many Singaporeans, he is surprised to learn that Singapore scored 68.7 out of 100 on the Customer Satisfaction Index, in the survey conducted by the Institute of Service Excellence [at SMU].
my paper
- Corporate sponsorship for Beijing Olympics
Associate Professor John Davis comments on the tightrope corporate sponsors have to walk between pleasing their shareholders and getting into the China market.
Channel NewsAsia
[10 April 2008]
[9 April 2008]
- Good S'pore service (really?)
Following the launch of the Customer Satisfaction Index of Singapore (CSISG) by the Institute of Service Excellence at SMU (ISES) on Friday, the Straits Times conducted a poll of 50 locals to gauge reactions to the ISES study.
The Straits Times
- Won't be easy to score 70 and above
Acting Minister for Manpower Gan Kim Yong said that he hopes Singapore can score above 70 on the Customer Satisfaction Index of Singapore within the next three years. While Singapore is only 1.3 points away from that goal, Assistant Professor Marcus Lee, director of the Institute of Service Excellence at SMU warned that the target won't be a cakewalk.
The Straits Times
- Handphones will have to stay switched off on flights
Assistant Professor Terence Fan comments on why some carriers will not be able to allow passengers to use mobile telephones on their flights following the announcement that some airlines will allow in-flight use of mobile phones.
Channel NewsAsia
- SMU PAW's Animal Day
Animal Day, organised by SMU's People for Animal Welfare (PAW), was held at Campus Green in March this year. Tan Zequan, President of PAW, hopes to bring the event out of school compounds so as to attract more crowd in future.
Lianhe Zaobao
- Establishment of the SSA-Ikeda Peace Award
The SSA-Ikeda Peace Award is established at SMU to recognise an undergraduate who has achieved or made significant contributions to the university or community through working with VWOs.
SSA Times
[8 April 2008]
- How's service here? It's nearly 7 out of 10.
The Customer Satisfaction Index of Singapore (CSISG), produced by the Institute of Service Excellence at SMU, yesterday released the figures of the inaugural comprehensive survey.
The Straits Times
- Customer Satisfaction Index launched
Local businesses can now
leverage on the newly
launched Customer Satisfaction
Index of Singapore
(CSISG) - the first institutional
measurement here
for service excellence - to
ascertain customer satisfaction
levels and identify problem
areas that require improved
performance.
The Business Times
- Warming up to better service
The Customer Satisfaction Index of Singapore (CSISG), produced by the Institute of Service Excellence at SMU, yesterday released the figures of the inaugural comprehensive survey. Singapore scored 68.7 out of 100.
TODAY
- Reading into Zhang Ailing's life
NTU visiting faculty Associate Professor Ni Wen Jian from the Shanghai East China Normal University will be speaking at SMU's Lien Fung's Colloquium about writer of Lust Caution and her roots in Shanghai. Click here for details about the talk on Apr 19.
Lianhe Zaobao, zbNOW
- Rules to live and learn by
Former civil servant Heng Cho Choon writes that what dean of SMU School of Law Professor Michael Furmston said in a recent interview, "What we are hoping to do here is not just produce people who know the rules, but also to turn out students who are intelligent, humane and honest", is pertinent in view of recent reports about rogue lawyers.
TODAY
- Reaching Out in Singapore
The third SSA Student Peace Lecture was held at SMU with Ms Marina Mahathir as guest speaker on the topic of the impact of the Internet on people's lives.
SGI Quarterly
[7 April 2008]
-
S'pore scores better than average for customer satisfaction
Service standards in Singapore are not far behind South Korea and the United States, although there is still room for improvement.
The nation scored 68.7 out of a 100 in the first ever national customer satisfaction survey, compared with 72 and 75 for South Korea and US respectively.
ST.com
- Customer satisfaction survey to be released
Compiled by the Institute of Service Excellence at SMU, the Customer Satisfaction Index of Singapore, a survey which covers finance, telecommunications, transport and logistics, retail, food and beverage, health care, education and tourism sectors, along with 31 sub-sectors, will be launched today.
The Straits Times
- Belt up for green bandwagon ride
Private investor in green businesses and SMU accountancy undergraduate Daniel Lim is optimistic that Singaporeans will follow the government's lead and become more receptive to green businesses.
The Business Times
- Risk takers' first business foray
Miss Sharon Lee and her friend, then Singapore Management University (SMU) business undergraduate Jaslyn Lim, hit upon the idea of starting an online platform that would allow people to easily locate creative freelances.
my paper
- Management does not mean only managers
What makes SMU a unique and important institution among the global student community, is its interdisciplinary approach towards subjects and imparting management education across disciplines, explained Alan Goh, Director of Undergraduate Admissions.
Times of India
[6 April 2008]
- Celebrating education
SMU receives Best International Marketing Effort award (public educational institute category) at the Singapore Tourism Board (STB) Singapore Education Awards 2008.
The Star Online
- Standing out
School of Economics undergraduate Chan Suan Sim, a former Asean scholar, feels the most distinguishing factors of the university are the opportunities offered.
The Star Online
[5 April 2008]
- Kiasu, kiasi... now complacent?
Associate Professor of Organisational Behaviour, Michael Benoliel, comments on how complacency can happen even though an organisation is cautioning against it.
The Straits Times
[4 April 2008]
- Wouldn't want to miss a chance to work in Kuwait
SMU graduate in Accountancy and Business Management Charles Lau, final year Economics and Finance student Kelvin Choon, and final year Finance and Operations student Cai Keli, were among 7 SMU students invited to Kuwait for a job interview with Alghanim Industries.
Berita Harian
[3 April 2008]
- In banana-lemon Singapore
The International Creativity Conference, themed “Creativity Across Cultures” was jointly organised by the American Creativity Association and Singapore Management University in February this year.
For Science (a newspaper of Altai State University)
[2 April 2008]
- Food price hikes: no simple solutions
Assistant Professor Tomoki Fujii suggested coping with short-term price fluctuations by making long-term contracts with food-exporting countries.
TODAY
- When You Are Sinking Become a Submarine
Pavan Choudary, a speaker at the Lien Fung Colloquium organised by the Singapore Management University, discusses why he says in his book that there are two kinds of people in the world – the Viles for whom only ends matter and the Naives for whom means are as important as the ends.
938LIVE
[1 April 2008]
- Fang Ai Lian retires after 34 years at Ernst & Young
Ernst & Young chairman Fang Ai Lian, who chairs the advisory board of SMU's School of Accountancy, will take over from Mr Michael Wong Pakshong, as the chairman of insurer Great Eastern Holdings on April 15.
The Straits Times
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