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	Helpdesk Services List of Services and Service Level Agreement (SLA)

	FAQ Password, Email, File sharing, VPN, SMUGIP, Antivirus,

	Software Installation List of Software Loan/Buy Software

	Operating Systems Setting Administrator Rights Introduction to Windows XP Mac OS Guide

	Connecting to Internet Wireless Connection for Guests (SMUGIP)

	Network Install SMU VPN Establish VPN Connection Map network drive More

	File Sharing Share network folder Share via external drive DVD / CD

	Security Tips

For Faculty and Staff

	User Account and Password Password Management

	Email Services Access SMU Email Remotely Access via Outlook Web Access Microsoft Outlook 2000 User Guide More

	Printing Services List of Printers Connecting to a Printer

	PC Ownership Buying a Notebook Buying a Tablet PC (* For school and depts only) * Buying a desktop PC * Buying a printer

	IP Telephony IP Phone Guides

	Blackberry Blackberry user guide

Last updated on 31 December, 2008 by CIT Helpdesk