Media Coverage

Institute of Service Excellence@SMU (ISES)

Media Coverage

2008

Date	News Headlines	Source
16 December	Is there a need for another star for service?	The Straits Times
7 September	Wrist-clasp service gesture: Where's it from?	The Straits Times
1 August	Innovating Services	Channel NewsAsia
17 July	Consider customer satisfaction when making fare adjustment	my paper
	Can we tweak the formula?	TODAY
16 July	Translate fare adjustment into quality improvements	Lianhe Zaobao
29 June	Language not a key issue in service: study	The Straits Times
25 May	English test for foreign front-line staff? Bosses say 'no'	The Straits Times
6 May	Through the looking glass: Singapore's first customer satisfaction survey	The Economist
1 May	Survey finds most patients satisfied with service at hospitals, polyclinics	Channel NewsAsia
24 April	Talkback outdoors: Are we a city of world class standards?	938LIVE
21 April	Unhappy with service? For most, it's 'talk only, no action'	The Straits Times
18 April	Satisfaction index: Only 10% in survey were tourists	mypaper
13 April	It's their pleasure to serve you	The New Paper
11 April	Why sales staff treat tourists better	mypaper
9 April	Good S'pore service (really?)	The Straits Times
	Won't be easy to score 70 and above	The Straits Times
8 April	New index measures local service standards	Lianhe Zaobao
	Customer satisfaction index launched	The Business Times
	How's service here? It's nearly 7 out of 10	The Straits Times
	Warming up to better service	TODAY
	Talkback: How do we improve customer service levels in Singapore?	938LIVE
7 April	First nationwide customer satisfaction index is a start	Channel NewsAsia Channel 5 Channel 8
	Customer satisfaction for Singapore	Jiji Press
	Only 68.7 points of service in Singapore	Lianhe Wanbao
	Tourist rate taxi service here better than locals	Shinmin Daily News
	S'pore scores better than average for customer satisfaction	ST.com
	Customer satisfaction survey to be released	The Straits Times
	Singapore launches new customer satisfaction index	Xinhua News Agency
	Customer Satisfaction in Singapore can improve	938LIVE
28 March	Monster customers? No Problem	The New Paper
23 February	Taxi industry aims to up service standards	The Straits Times

Last updated on 16 December, 2008 by Institute of Service Excellence.