Post Event
Gallery
ISES Academic Director Prof Marcus Lee explaining findings from the data gathered in the annual survey
Business implications are presented by ISES Director Ms Caroline Lim
Prof Claes Fornell, Founder of the American Customer Satisfaction Index (ACSI), University of Michigan shares insights obtained from years of ACSI data
CEO of Singapore Airlines Mr Chew Choon Seng speaks about how SIA differentiates itself from competitors through quality and service
SMu Deputy President Mr Tan Chin Tiong presents a token of appreciation to Guest of Honour Mr Lee Yi Shyan, Minister of Trade and Industry & Manpower
