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About CSISG

Overview

The Customer Satisfaction Index of Singapore (CSISG) is a national barometer of customer satisfaction in the Singapore economy. The index is based on econometric modelling of data obtained from interviews with actual users of products and services.

Scope

The CSISG covered eight core economic sectors, 31 sub-sectors and more than 50 companies from finance, infocommunications, transport & logistics, retail, food & beverage, healthcare, education and tourism sectors in the first year of measure. In subsequent years, the CSISG will be expanded to include more companies.

The following table lists the sectors and sub-sectors measured in CSISG 2008.

Sectors Sub-sectors
1) Finance
  1. Commercial Banks
  2. General Insurance
  3. Life Insurance
2) Info-Communications
  1. Internet Service Providers
  2. Telecommunications
3) Transportation & Logistics
  1. Airlines
  2. Budget Airlines
  3. Courier & Postal Services
  4. Mass Rapid Transit System
  5. Public Buses
  6. Taxi Services
  7. Water Transportation
4) Retail
  1. Clocks & Watches
  2. Departmental Stores
  3. Fashion Apparels
  4. Furniture
  5. Jewellery
  6. Motor Vehicles
  7. Petrol Service Stations
  8. Supermarkets
5) Food & Beverage
  1. Bars & Pubs
  2. Cafés, Coffee Houses & Snack Bars
  3. Fast Food Restaurants
  4. Restaurants
6) Healthcare
  1. General Practitioners
  2. Polyclinics
  3. Private Hospitals
  4. Public Hospitals
  5. Other Healthcare
7) Education
  1. Commercial Schools
  2. Polytechnics
  3. Universities
8) Tourism, Hotels and Accommodation Services
  1. Attractions
  2. Hotels
  3. Travel Agencies, Tour Operators & Ticketing Agents
Please note items in blue indicate new sub-sectors measured in CSISG 2008.

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