7 April 2008, Monday
10am to 12pm

Guest of Honour
Mr Gan Kim Yong
Acting Minister for Manpower

Speaker
Professor Claes Fornell
Founder of the American Customer Satisfaction Index (ACSI)
Stephen M. Ross School of Business, University of Michigan

Venue
Singapore Management University
Administration Building, Conference Hall 1 (Level 5)
81 Victoria Street
Singapore 188065