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About the Customer Satisfaction Index of Singapore

Overview

The Customer Satisfaction Index of Singapore (CSISG) is a national barometer of customer satisfaction in the Singapore economy. The index is based on econometric modelling of data obtained from interviews with actual users of products and services.

Scope

The CSISG is an independent qualitative indicator of the Singapore economy. It covers eight core economic sectors, 31 sub-sectors and more than 50 companies from finance, telecommunications, transport & logistics, retail, food & beverage, healthcare, education and tourism sectors. In subsequent years, the CSISG will be expanded to include more companies.

The following table lists the sub-sectors that were measured in the 2007 CSISG.

Sectors Sub-sectors
1) Finance Commercial Banks
2) Telecommunications
  1. Telecommunications
  2. Internet Service Providers
3) Transport & Logistics
  1. Mass Rapid Transit System
  2. Public Buses
  3. Taxi Services
  4. Airlines
  5. Water Transportation
  6. Courier & Postal Services
4) Retail
  1. Departmental Stores
  2. Supermarkets
  3. Petrol Service Stations
  4. Motor Vehicle Shops
  5. Fashion Apparels Outlets
  6. Furniture Shops
  7. Jewellery Shops
  8. Clock & Watch Shops
5) Food & Beverage (F&B)
  1. Restaurants
  2. Fast Food Restaurants
  3. Cafés, Coffee Houses, Food Courts & Snack Bars
  4. Bars & Pubs
6) Healthcare
  1. Public Hospitals
  2. Private Hospitals
  3. Polyclinics
  4. Other Healthcare
7) Education
  1. Polytechnics
  2. Universities
  3. Commercial Schools
8) Tourism
  1. Hotels
  2. Attractions
  3. Travel Agencies, Tour Operators & Ticketing Agents

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