About ISES
The Institute of Service Excellence at Singapore Management University is the cornerstone of an initiative to raise Singapore’s service standards and promote a culture of service excellence that spans the full spectrum of industries, the civil service and extends to the most senior levels of organisations.
One aspect of ISES’ role is the benchmark of service performance across companies in the services sector with the annual Customer Satisfaction Index of Singapore (CSISG). The CSISG measures and reports the overall customer satisfaction scores across sectors and subsectors, as well as companies with the largest market shares.
Working in close collaboration and consultation with government agencies and business leaders, the Institute of Service Excellence at SMU champions service excellence through an integrated approach that encompasses research and thought leadership, industry engagement, and benchmarking and analysis.
http://www.smu.edu.sg/centres/ises/ISES.asp
