2012

Date	News Headlines	Source
9 May	Service 2.0: It's about satisfying customers	The Straits Times
1 April	DBS boss Gupta faces biggest challenge in Indonesia	Reuters
30 March	At DBS, it's service tailored to community	The Straits Times
24 March	Fewer people happy about health care: Survey	The Straits Times
	What a difference a year makes for DBS	The Straits Times
	Satisfaction towards healthcare sector at all-time low, public dissatisfied with long waiting time at clinics in the western region	Lianhe Wanbao
21 March	DBS Bank comes up tops in Singapore's financial sector	Daily The Pak Banker (Pakistan)
19 March	Customer Satisfaction Index of Singapore - Special Feature	The Business Times
15 March	Singapore's customer satisfaction hit record high in 2011	Channel News Asia
	Singapore's customer satisfaction hit record high in 2011	Channel 5
	S'poreans more satisfied but...	TODAY
	Customer satisfaction: Private schools, DBS scores well	The Straits Times
	Healthcare industry registered lowest year-on-year score for customer satisfaction	Lian He Zao Bao
	Customer satisfaction levels hit record high in 2011: survey	The Business Times
14 March	National Customer Satisfaction Index hits a new high	Straits Times Online
	Singapore's satisfaction index for 2011 rises	Today Online
	Singapore's customer satisfaction hits record high in 2011	Channel News Asia.com
	Singapore's customer satisfaction in 2011 hits record high	Lianhe Zaobao.com
12 February	More and finer Supermarkets	Lianhe Zaobao