The CSISG Executive Summary includes the scores of the full range of companies measured each year in the CSISG.
Score Comparison of CSISG | Country Comparisons of Satisfaction Indices
| a |
Transportation and Logistics |
69.1 |
68.7 |
68.7 |
68.7 |
70.0 |
| |
1) Airlines |
69.7 |
71.9 |
72.6 |
71.8 |
73.2 |
| |
2) Airport |
- |
- |
71.6 |
73.7 |
78.6 |
| |
3) Mass Rapid Transit Systems |
69.9 |
67.8 |
67.0 |
64.1 |
67.8 |
| |
4) Taxi Services |
67.1 |
64.7 |
64.4 |
64.4 |
66.6 |
| |
5) Courier and Postal Services |
66.4 |
66.9 |
64.1 |
65.7 |
65.4 |
| |
6) Public Buses |
64.3 |
64.0 |
62.9 |
61.1 |
66.4 |
| |
7) Water Transportation |
66.0 |
66.8 |
61.5 |
62.5 |
67.1 |
| |
8) Budget Airlines |
- |
63.6 |
59.0 |
59.5 |
65.7 |
| b |
Education (Private and Public) |
70.0 |
69.8 |
68.4 |
65.5 |
- |
| |
- Private Education |
- |
- |
- |
- |
74.5 |
| |
9) Commercial Schools |
69.5 |
71.0 |
66.0 |
65.0 |
74.5 |
| |
- Public Education |
- |
- |
- |
- |
70.3 |
| |
10) Universities |
70.9 |
68.7 |
70.7 |
69.3 |
70.5 |
| |
11) Polytechnics |
69.2 |
69.9 |
68.7 |
68.5 |
69.8 |
| |
12) ITE |
- |
- |
- |
58.0 |
69.0 |
| c |
Tourism, Hotels and Accommodation Services |
71.0 |
68.6 |
67.1 |
69.3 |
73.5 |
| |
13) Hotels |
73.5 |
71.4 |
68.9 |
74.1 |
74.5 |
| |
14) Attractions |
71.5 |
71.0 |
67.9 |
70.3 |
75.3 |
| |
15) Travel Agencies, Tour Operators and Ticketing Agencies |
66.4 |
64.7 |
64.8 |
64.8 |
71.5 |
| d |
Info-Communications |
67.4 |
67.2 |
66.4 |
64.4 |
64.3 |
| |
16) Mobile Telecom |
67.7 |
67.5 |
66.6 |
64.7 |
64.5 |
| |
17) Internet Service Providers |
67.2 |
65.7 |
65.2 |
63.6 |
62.9 |
| e |
Retail |
68.5 |
68.1 |
65.8 |
68.2 |
70.6 |
| |
18) Jewellery |
70.0 |
68.2 |
69.0 |
69.2 |
71.8 |
| |
19) Petrol Service Stations |
68.9 |
68.5 |
67.8 |
66.4 |
67.1 |
| |
20) Clocks and Watches |
69.4 |
68.3 |
66.6 |
68.5 |
70.0 |
| |
21) Fashion Apparels |
68.7 |
67.3 |
66.1 |
66.4 |
68.5 |
| |
22) Motor Vehicles |
68.7 |
70.1 |
65.7 |
69.6 |
73.2 |
| |
23) Departmental Stores |
68.5 |
66.3 |
65.5 |
70.0 |
70.8 |
| |
24) Supermarkets |
67.1 |
63.3 |
64.1 |
65.4 |
67.9 |
| |
25) Furniture |
68.0 |
64.3 |
63.9 |
65.9 |
68.1 |
| f |
Food and Beverage |
67.7 |
65.4 |
65.0 |
65.1 |
67.5 |
| |
26) Restaurants |
67.5 |
67.4 |
65.8 |
66.5 |
68.4 |
| |
27) Bars and Pubs |
68.2 |
68.4 |
65.0 |
64.8 |
66.9 |
| |
28) Cafes, Coffee Houses and Snack Bars |
67.3 |
62.7 |
64.4 |
63.9 |
67.8 |
| |
29) Fast Food Restaurants |
68.4 |
64.4 |
64.2 |
62.4 |
67.6 |
| |
30) Food Courts |
- |
- |
- |
59.2 |
62.6 |
| g |
Healthcare |
67.7 |
67.6 |
68.9 |
68.6 |
|
| |
31) Private Hospitals |
72.8 |
69.9 |
72.4 |
68.7 |
|
| |
32) Restructured Hospitals |
64.6 |
68.4 |
67.1 |
67.0 |
|
| |
33) General Practitioners |
- |
67.9 |
70.8 |
69.1 |
|
| |
34) Polyclinics |
62.1 |
65.4 |
65.9 |
62.3 |
|
| |
35) Specialists, Dental & Traditional Chinese Medicine Clinics |
68.6 |
65.4 |
69.0 |
70.3 |
|
| h |
Finance and Insurance |
68.4 |
67.0 |
68.2 |
66.6 |
|
| |
36) Commercial Banks |
68.4 |
67.6 |
69.1 |
66.7 |
|
| |
37) Motor and Other Insurance |
- |
66.7 |
64.8 |
67.1 |
|
| |
38) Life Insurance |
- |
65.7 |
66.6 |
66.2 |
|
| |
39) Health & Medical Insurance |
- |
- |
- |
65.8 |
|
| United States* |
American Customer Satisfaction Index (ACSI) |
74.9 |
75.7 |
76.0 |
75.7 |
-0.4% |
| United Kingdom* |
UK-National Customer Satisfaction Index (UK-NCSI) |
- |
73.0 |
72.8 |
73.8 |
-1.4% |
| South Korea* |
South Korea National Customer Satisfaction Index (NCSI) |
72.0 |
71.3 |
70.9 |
72.3 |
+2.0% |
| Singapore |
Customer Satisfaction Index of Singapore (CSISG) |
68.7 |
67.8 |
68.0 |
67.2 |
-1.2% |
| Finland |
Finland European Performance Satisfaction Index (EPSI) |
73.0 |
71.1 |
74.1 |
72.1 |
-2.7% |
| Sweden |
Sweden European Performance Satisfaction Index (EPSI) |
68.4 |
69.2 |
69.8 |
70.7 |
+1.3% |
| Hong Kong |
Hong Kong Customer Satisfaction Index (HKCSI) |
70.2 |
69.1 |
69.9 |
NA |
NA |
| Denmark |
Denmark European Performance Index (EPSI) |
70.7 |
67.8 |
67.6 |
68.1 |
+0.7% |
* denotes countries using the ACSI methodology
The CSISG can also be compared across other countries whose satisfaction scores are reported on a 0 to 100 scale and are produced periodically. These countries include Hong Kong, and European countries like Denmark, Finland and Sweden. While there are slight variations in the structural model used in Hong Kong (HKCSI) and the European countries (EPSI), the difference is not disparate.
All the national indices capture the quality of products and services as evaluated by consumers. Most importantly the underlying measures for satisfaction in each model is identical.
|
|
| 
