Password | Email | File Sharing | Virtual Private Networking (SMU VPN)
SMU Antivirus - Trend Micro: Office Scan (TMOS) | Guide to configure firefox for eWise Single-Sign On

Password Management

1. Do I have to change my computer account password periodically?
2. When changing password, can I reuse my existing password?
3. What is the minimum length of the computer account password?
4. Who can help me if I forget my computer account password?
5. Can I self-help to change my account password without getting assistance from Helpdesk?
6. Who can help me if my computer account is locked?

Email Services

1. How can I access my SMU email?
2. If I purchase my own Microsoft Office 2007, can I use the Microsoft Outlook 2007 instead?
3. What is the mailbox space allocated for SMU staff?
4. My mailbox is full and I could not send out Email. What should I do?
5. Can I move my email to a folder so that I can reduce the Email quota?
6. How do I set up auto-reply to incoming messages to inform all senders that I am away and unable to access my emails?

File Sharing

1. Are there any ways to send huge files that cannot be sent thru email to my other colleagues in other departments?
2. How do I burn my files on CDR?
3. How can I share my files thru SMU network and ensure that it is secure that no one else could retrieve it?

Virtual Private Networking (SMU VPN)

1. What can a SMU VPN do?
2. How to download and install Virtual Private Networking (SMU VPN)?
3. How can I establish the SMU VPN connection?
4. How can I access my H drive?

SMU Antivirus - Trend Micro: Office Scan (TMOS)

1. Can I install Trend Micro - Office Scan (TMOS) on my Macintosh computer?
2. Why am I not able to install Trend Micro: Office Scan (TMOS) from home even when I managed to connect to SMU VPN network from home?
3. After installing TMOS, it had detected some virus/ Trojan. However, I am not able to delete the infected files manually, why is it so?
4. Is my computer safe without delete the virus/Trojan?
5. Does TMOS have an option to let my client machine manually delete quarantined file?
6. What type and version of Operating System does TMOS support?
7. Does Office Scan also have protection for the email? Like outlook client, pop, smtp..etc
8. It didn't show network map drive on the Trend Micro console after installed, does it mean that it's not able to scan have protection of the network map drive, include user home folder. It is the correct way?
9. How does the virus definition file being updated to the client machine? Is there any requirements to have the virus definition file keep updated?
10. How come I am not able to download my virus definition file at home?
11. How come when I try to uninstall Trend Micro, it requires a password, what is the current standard password?
12. What is the most commonly known support issue when using this version of TMOS during installation or update?
13. Does this version of the Trendmicro Office Scan detect & prevent malware and spyware?
14. What is the Office Scan Update Agent requirements and details?